Fulfillment Policy

We aim to ensure a seamless experience for all Bobsled customers.

Fulfillment for Bobsled is done after signing a Master Services Agreement (“MSA”) and completing an order form. Bobsled customers are billed monthly in arrears on a usage basis, as outlined in the order form, and our standard payment terms are Net-30. 

Refund Policy

If your company was billed incorrectly, then Bobsled will issue a refund. Please reach out to your account manager if you believe that there was a billing error. Processing times for refunds may vary and could take up to 5 business days.

Delivery Policy

Upon signing our MSA and completing an order form, Bobsled will grant you full access to our platform. 

Cancellation Policy

Cancellation of services can be processed upon request. If you wish to cancel service, please reach out to your account manager.

We reserve the right to amend or modify these policies at our discretion.

For any further inquiries or assistance, feel free to contact our support team at support@bobsled.co.